Our Terms & Conditions
SPECIAL & CUSTOM ORDERS:
All custom orders will require a signature for verification of order specifications. Any errors in measurements is the responsibility of the customer and no refund or credit will be provided. 100% payment is due at time of order.
NON-STOCK ITEMS ORDERS:
If an item is not in our regular stock a 50% non-refundable deposit is required at the time the order is placed. The customer will be notified when item is received. If the item is not picked up and paid for in full within a week of notification, it will be placed into stock.
Any item that becomes defective within one year of purchase will be replaced or a credit will be issued. If the defect is due to improper installation or handling, no exchange or credit will be allowed. (THIS DOES NOT INCLUDE LIFETIME WARRANTY LIGHTING).
GENERAL RETURNS POLICY:
Any item(s) being returned is subject to a 15% restocking fee. Should the customer want a straight exchange on an item the fee may be waived and only the difference, should there be one, be applied.
Please check your order thoroughly to ensure it is correct. Should you notice a problem with your order, you must be notified our office within 7 business days of the error.
Freight will be charged on oversized orders or any item brought in outside of our regular ordering schedule for each vendor.